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CEO's Report
Hi and welcome to our 31st year of designing,
programming, installing and supporting innovative information management solutions.
We recently added a new feature to our website
listing all (or most, I might have forgotten a few) of the products
we have produced since 1984 (when we were called GMB Solutions). Our
Product History
is a very long list and spans all the eras from mainframes to
today's world of apps and web clients. Please see
this link.
We have also added a Product Roadmap so you can
clearly see where we are heading in the future with product
development. Please see
this link;
(PDF).
Interestingly, whereas there have been major
changes in the programming languages, tools and techniques we use
since 1984 and
major changes in the platforms we have to support there has not been
as much change in our client's requirements; basically most are
still all about Information Management and Workflow. One surprising
example perhaps is that we are still receiving requests from
customers for paper (physical) records management solutions just as
we did in 1984. To be honest, I would never have predicted this in
1984. At that time I really believed that the mythical paperless
office was just a few years away. Then again, I say this every year!
Of course, requests for systems to manage paper
are now in the minority. Most of the solutions we provide today
(based on RecFind 6) are heavily oriented around Workflow and
Business Process Management. Most still have a heavy-duty
EDRMS core but many
also include applications like contract management, securities
management, mortgage application processing, etc. This reflects the
major advantage of RecFind 6, its ability to happily and efficiently run multiple
applications concurrently.
Our R&D continues as usual and we have released a
brand new version of our
RecFind 6 web client (V2.6.1), a new
integration to O'Neil offsite storage management and will shortly
release a brand new version of
RecFind 6 RecCapture. We are also
working on a new version of
RecFind 6 GEM that will seamlessly
integrate with Office365 running in the Cloud. And if that isn't
enough, we are
working on a new version of the
RecFind 6 Button with new
functionality and easier and faster ways to capture and classify
electronic documents and emails from the native authoring package,
e.g., Outlook & Word, and a new version of the
RecFind 6 SDK.
Finally, we are developing a new version
of the
RecFind 6 DRM that will allow a user to be a member of
multiple Security Groups, among other things.
The new RecCapture and GEM products are currently
being developed and tested in our live in-house production environment. As most of
you know, we run our company with RecFind 6 and we are the principal
test site for all new and upgraded products. No product gets shipped
to customers until it has run successfully for many months in our
live production
environment. This is often why there are delays in projected
shipping dates; we really 'stretch' RecFind 6 and find bugs and
anomalies that customers rarely find.
Our R&D work never stops because the world around
us changes so rapidly. For example, Windows 10 is just around the
corner and we have to get ready for that.
Once again, many thank you for your support over the past years, we look forward to serving you for many
more years to come.
Best Regards,
Frank McKenna, CEO
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Knowledgeone Corporation
Re-Certifies RecFind 6 for The VERS Standard
VERS is the Victorian solution for electronic
recordkeeping. It is a framework of standards, guidance and
implementation projects which is centred around the goal of
reliably and authentically archiving electronic records. VERS is
designed to allow the cost effective long-term preservation of
digital records. VERS also gives priority to the need to capture
consistent and adequate metadata, which provides a context for
records, so that any user looking at any record, now or in the
future, can properly understand the context and meaning of a given
record.
VERS is quite probably the world's most demanding
standard for electronic records.
RecFind 6 was originally certified in 2009 and
re-certified in 2014.
For more information on the VERS standard please
see this
link:
More information on Knowledgeone Corporation's
RecFind 6 VERS certification is available on the VERS website see
RecFind 6 Certification .
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O'Neil Integration
Please
click here for the official press
release.
O'Neil software runs many of the world's offsite
records centres. This integration provides a direct link between
RecFind 6 and all of your holdings (boxed records) at any O'Neil
powered records centre.
Please click on
this link for a detailed description of
the functionality offered.
Please
click here to ask how to add the
O'Neil integration to your RecFind 6 installation.
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RecFind 6 v2.6 Service Pack
The latest
Service Pack for RecFind 6 v2.6 was released in 2014 and is now
available. If you have not yet upgraded to version 2.6 please click
on
this link to request the service
pack.
Requirements
RecFind 6 V2.6 will install over any previous version of RecFind 6.
Please note that the Server service pack will perform a database
update. As this update can not be "undone" if you experience issues,
please ensure that a database backup is performed prior to
installing the service pack.
Please contact Knowledgeone
Support
should you have any
questions relating to the service pack.
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Latest Product Releases
RecFind 6 Web Client version 2.6.1
This is a new design and
implementation of our RecFind 6 web client. Virtually every aspect
has been upgraded and improved including the user interface. You
will find it easier to use, much faster and much more compatible
with mobile devices like the iPad. The upgrade is now available to
customers on a current ASU.
Please
click here to download the new 2.6.1
version of the web client.
Please
click here to view the
release email & special offer.
 |
For more information or to request a quotation please contact
Sales. Note
the special offer where every RecFind 6 web client order
received before May 31st receives an iPad Mini. |
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Cessation of Support & Services for ALL old versions of RecFind
& K1
Every software vendor needs to decommission old products in order to
release support and development resources for newer products. In our
case this means releasing people (programmers and support
specialist) and servers for work on current and future products.
Effective as of December 31st 2015, Knowledgeone Corporation will cease all support
for any 'old'
RecFind product (i.e., pre-RecFind 6).
This means no upgrade to RecFind 6 will be offered
after 31/12/2015 and no assistance to move data to other products
will be offered.
Please see
this link for more information or
contact
sales.
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Email & Web Form Support now Free
- Reminder
A number of years ago we introduced our free e-mail support service,
allowing customers with a current ASU agreement to obtain unlimited
support via our web site.
Support Requests received via e-mail do also not require support
incidents. Any customer with a current ASU agreement is
able to obtain free support by sending an email to Support at
support@knowledgeonecorp.com.
We still encourage users to submit requests via
the free e-mail support form on our web site as it will prompt you
for important information that will assist us in diagnosing your issue
more quickly, however it is no longer a requirement to avoid the incident
charges.
Please note that email support is still for low
priority issues only. If you require urgent support, please contact
the Knowledgeone Corporation support department by phone (*this requires
a pre-purchased support incident -
order now).
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New Posts on our K1Blog
As usual,
Frank McKenna has been busy tapping away at his computer writing
posts on a variety of topics about our industry and IT in general.
Some are serious, some are humorous and most provide helpful
information for our customers. Please click on
this link to view all his latest
posts.
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Customer Focus
We'd like to introduce the following selection of RecFind 6 customers
(that
we haven't spoken about in previous newsletters) to our
worldwide RecFind 6 family.
| Name |
Country |
| Catholic Diocese of Parramatta - Chancery Office |
Australia |
| Delaware
Investments – Private Placements group |
USA |
| ECU Student Guild |
Australia |
| Jenolan Caves Reserve
Trust |
Australia |
| KeyBank |
USA |
| Mind Australia |
Australia |
| Schweitzer Engineering
Laboratories, Inc |
USA |
| Wuchopperen Health
Service |
Australia |
| Sunshine
Coast Council |
Australia |
| Asciano |
Australia |
| Correctional Services SA |
Australia |
| Maribyrnong City Council |
Australia |
| Queensland Health,
Townsvillle |
Australia |
| Elders Limited |
Australia |
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Knowledgeone Corporation will be attending this
conference in Carlsbad California on September 15-18 and Frank McKenna will be one of the
speakers. We look forward to meeting our new partners from the
O'Neil worldwide family of offsite records storage providers.
Please see
this link
for more details about this conference.
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Canadian RecFind User Group Meeting
(RUG)
Greg Warrilow from
Knowledgeone will be present at the next Canadian RecFind User Group
meeting on Tuesday April 21st at 8:00am. Our thanks to the City of
Leduc in Alberta for providing its conference room and facilities.
If you would like to attend please click on
this link and we will forward on
your request to Leduc.
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Getting added to our Newsletter
distribution list
If you
would someone to be added to our newsletter distribution list please
have them click on
this link and register.
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Training Update
Please note that mainly due to the vast geographic
distribution of our customers that we no longer offer regular,
scheduled training courses. All courses are now scheduled
specifically to each customer's needs and where possible, held
onsite at the customer's premises.
RecFind 6 Courses:
http://www.knowledgeonecorp.com/services/coursedescriptions.htm
If you have any
questions regarding our Training courses or one of
Knowledgeone Corp's Consulting services please email the
Training
Department.
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Contact Update
Have you recently
shifted office or changed contact person?
For any updates, simply give us your new particulars, as listed
below, and email them to our
Sales Department.
Please include the following details:
Company Name, Contact Person, Job Title, Address, Email Address,
Telephone Number, Fax Number, and Customer Number (if known)
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