Free E-mail Support

Ask Knowledgeone Corporation Support a question (no charge)

About Free Email Support

We have made this service available to give customers the option of submitting non-critical issues and general inquiries to the help desk without incurring charges.

This service is for existing Knowledgeone Corporation customers with a current ASU maintenance agreement or those evaluating RecFind. All pre-sales enquires should continue to be directed to our sales department (contact sales).

This service does not replace the existing pay per incident system, this service is for low priority issues only. If you require urgent assistance, please contact the Knowledgeone Corporation support department.

Click here for full terms & conditions.

Contact Name *		Organization *

E-mail *		Customer Number *


Product *		Version (inc. patch number)


Database Platform *


Number of users/workstations affected? *		Problem started occurring since*:

Your question *

Note: to supply any supporting documentation (eg. screen dumps, etc), please send a separate e-mail to with a subject of "Free Email Support Request - Supporting Documentation".

Terms & Conditions

This service is for low priority issues and does not replace other support services.

Responses will be by e-mail only. Any direct contact with the help desk (eg. via telephone) will be considered an incident and be charged under your normal maintenance agreement.

Should Knowledgeone Corporation determine that the issue is unable to be resolved only through e-mail, you will be advised to contact the help desk. When you contact the help desk you will be charged under your normal maintenance agreement.

Although Knowledgeone Corporation guarantee to respond to all questions, we can not provide guaranteed response times. Normal response time is generally 24 to 48 hours but can be longer.

Should you require any additional clarification regarding this service, please contact support.

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