Knowledgeone Corporation Respects your Privacy
Knowledgeone Corporation's relationship with its customers is very important to us. We understand that you have entrusted your personal and company information with us and we are committed to maintaining that trust. We have developed this Privacy Policy to show our commitment to protect your right to privacy.
Information collected about You
Knowledgeone Corporation collects personal and company information from its customers only if it is relevant to our business relationship with you. We collect and manage this information when you send us email, complete any of our online forms or faxes, or through telephone contact. The personal information you provide can identify you and your business, and includes such items as your name and email address, job title, company name and address, phone number, website address and on occasions credit card details.
During the course of our business relationship, your company database may be sent to us. This information remains solely within the custody of Knowledgeone Corporation and is kept secure and confidential. Once it is no longer of use, it can be returned or destroyed. You and your company will make this decision.
How we collect Information
Knowledgeone Corporation collects information by asking you for it, for example, when you order a service and/or software. make an enquiry, enroll on a course or respond to a survey. A customer's name, address (postal and email) and telephone number are the most important pieces of information but we might request other information, based on, for example, the service(s) being ordered or promoted.
We do not collect any information from you other than the personal and company information described above. Knowledgeone Corporation do not use "cookies" to collect information about you from our website.
How we use Information
Knowledgeone Corporation uses the personally identifiable information we collect principally to provide you with the service(s) and/or software you have ordered and to let you know about other offerings which may be of interest to you. Postal and email address information, for example, enables communication about services offered and ordered, as well a the proper provisioning and charging of those services.
What Information about you is shared
Like most businesses today, Knowledgeone Corporation use Distributors and Third Party Suppliers to carry out certain functions in marketing and delivering services to you. As a consequence, data is shared with them to the extent necessary for them to perform their work. We bind these companies, through contractual agreements, to the same standard as ourselves so that the information is used only for the purpose(s) for which it was shared and is protected from any further use.
We will disclose personal information to comply with valid legal processes such as a search warrant, subpoena, or court order, or to protect our rights and property. We will disclose information when we believe in good faith that the law requires it.
Security
Knowledgeone Corporation will use up to date techniques and processes to ensure that your personal information is kept secure and confidential.
Only employees of the Knowledgeone Corporation Group and those who perform services on our behalf will have access to your personal information. We will not retain any of your information for any longer than is required by law.
We will, with your assistance, keep your personal and company information accurate, complete and up to date.
Your access to Information
You have the right to access the personal information we hold about you and if necessary, request corrections.
Knowledgeone Corporation may use email addresses provided by you to send you information related to Knowledgeone Corporation products and services, or if you have previously indicated a desire to receive additional information.
If at any time, you would prefer not to receive further marketing communications, please contact sales or call our Head Office on 61 2 8913 9300.
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