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CEO's report
Howdy all,
Suddenly its Christmas and we all wonder again what happened to the year.
Is it my imagination or are the years getting shorter (can we blame
this on global warming)?
Like all years 2007 started out with an ambitious plan and multiple
products and features to implement plus a host of new business
objectives. Some got done and some didn’t. For example:
Headcount
We are still way short of our headcount but I have recently
appointed Lambros Helios as our new account manager for our Brisbane
office, which will make my life easier. Next year we need to find
people for Melbourne, the UK (Newcastle) and the USA (San Diego)
plus more Sydney staff.
Products
We have produced a major update for RecFind 5.0 (V5.0.0I) plus a
major update for Knowledgeone (1.5B). We are working on RecFind 6.0
and Knowledgeone 2.0 (both based on the new .NET Smart Client
paradigm). We are also working on multiple other smaller projects
including new imaging controls and faster indexing. We have also
integrated to ColorBar, PDFdocs and Netcat (underway). We are about
to begin the integration to a number of other products including
Authority for some of our local government customers.
Offices
We only managed to open two new offices this year (one in the UK and
one in Brisbane). Finding the office space is easy; finding the
people is not. Next year we plan to open another two or three
offices.
Partnerships
This year we signed partnership agreements with Smead (ColorBar),
DOCScorp (PDFdocs) and Netcat (Netcat web content management). All
three products add significant value to our offerings and all are
high quality products. In 2008, we hope to sign up at least ten new
major systems integration partners; some of those in Europe and Asia
(because Knowledgeone is a true multilingual product).
Publications
 We only managed one book this year, the K1 Book. Writing and
producing a book is time consuming stuff so maybe only one or two
new books next year.
http://www.knowledgeonecorp.com/store/products.asp?pro=18
Pricing Models
We introduced both Subscription pricing (no upfront fee, just a low
cost single monthly fee including software licensing and
maintenance) plus the SaaS (Software as a Service) model that used
to be known as ASP (Application Service Provider).
As usual (since 1984) we will take some time off over Xmas (most of
us are on vacation Dec 21 to Jan 6) but we will be back and eager to
tackle the challenges of 2008 starting Monday January 7.
If I don’t speak to you beforehand, please enjoy a very merry Xmas
and a very happy and joyous new year.
Best Regards,
Frank McKenna CEO
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Global Dun &
Bradstreet survey certified Knowledgeone
Corporation as top 20% performer
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Based on Past
Performance Evaluation Survey
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K1 scores 93/100
for excellence in customer satisfaction and service
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Evaluation of
Knowledgeone’s international support centre, based in North Sydney
Sydney 20 November, 2007
Internationally recognized standards
ratings organization, Dun & Bradstreet have certified Australian
company Knowledgeone Corporation (K1Corp) among the ‘top 20% global
performers’, as part of its Open Ratings/Past Performance Evaluator
(PPE) Program Survey.
According to Leo Alvarez from the
Winvale Corporation, responsible for the study, the organization's
PPE score of 93/100 demonstrates outstanding overall customer
satisfaction relative to similar companies. “Knowledgeone Corporation has a
fantastic performance rating of 93% with no negative feedback
received. It is an excellent result,” he said. The results are based
on the performance of Knowledgeone’s International Support Centre,
based in North Sydney. The PPE Survey looks at ratings given by the
organization's global customer base. The Customer satisfaction
metrics used in the evaluation include reliability, cost, order
accuracy, quality, responsiveness and customer support ...more>>
A
copy of the PPE report can be downloaded
here
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ESTA's technology base
grows with Knowledgeone K1
Victoria’s Emergency
Services Telecommunications Authority ( ESTA) faces huge
challenges every day.
ESTA’s three emergency
communication centres form the gateway to emergency services in
Victoria, taking over 1.8 million Triple Zero calls last
financial year to dispatch ambulance, police, fire and State
Emergency Services to callers in emergency crisis. That equates
to an emergency call every 17.5 seconds.
To do this effectively
and to help save lives and property, the organization needs to
run like a well-oiled machine, all the time. As such, ESTA is at
the forefront of emergency services organizations in terms of
embracing and adapting to the best technology available. This
includes their Computer Aided Dispatch (CAD) system which
manages the call taking and dispatch process at the hands of
dedicated 24/7 operational staff. However, like all
operational organizations, there is a need for strong support
and systems in place for that ‘well-oiled machine’ to run. That
is why, ESTA elected to embrace other technologies to ensure it
remained the world-class organization that it is. Knowledgeone
is one of those technologies ...more>>
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Did you know?
RecFind is an EDRM solution
You may currently be
using RecFind as a paper based records management solution but did
you know that your current version of RecFind can do EDRM and a
whole lot more!
RecFind-Corporate
and K1 provide the core functionality for records management,
electronic document management, imaging, workflow, content
management, security, searching, reporting, barcode support, version
control, retention processing etc.
EDRM Papers
If you are considering EDRM we have the following documents
available to assist you with the process. They explain what EDRM is,
where to begin when setting up an EDRM system and things to consider
when planning an EDRM system.
Note: these papers are based on RecFind-Corporate 5.0 however most
of the methodology also applies to Knowledgeone
EDRM Training and
Consulting Services
Knowledgeone Corporation also has a standard training course and
consulting service for EDRM.
If you would be
interested in attending an EDRM course or utilizing one of our
Consulting services please email our
Training Department.
Start your new EDRM approach today by discussing the thoughts,
strategies and requirements of your organization with management,
departmental heads and knowledge workers and then contact
Knowledgeone Corporation.
As always, if you have any questions about EDRM or any of
Knowledgeone's EDRM products, feel free to
email us or post a question to our
online user forum and we'll be more than happy to help!
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GEM and RecCapture for K1 Seminar
Series
Knowledgeone
is now holding regular seminars for existing customers and
prospective clients across Australia showcasing the new versions of
GEM and RecCapture for K1 ( R6 version coming soon). These unique
products allow you to analyze, capture, classify and save emails and
electronic documents fully automatically.
Both
GEM and
RecCapture for K1 allow you to meet
any compliance legislation and enable you to save thousands of hours
by releasing your staff from the tedious, manual processes of
analyzing and classifying emails and electronic documents.
Knowledgeone's
seminars have been very popular and highlight the key features and
benefits that GEM & RecCapture can bring to your organization, such
as:
- Allow end users
to securely search and retrieve emails and electronic documents
throughout the organization.
- Create your own
customized 'expert system' for email management and/or
electronic document management.
- Enforce all
compliance legislation with GEM or RecCapture's powerful
configuration modules.
- Manage the
whole life cycle of an email or electronic document (even to
automatically initiating workflow).
- Install,
configure and roll-out GEM or RecCapture in days or weeks as
opposed to the months or years required for traditional
'client-centric' email management or electronic document
solutions.
Recent seminars in
NSW & QLD have drawn a lot of interest from local Government and
corporations and attendees we're offered special discounts to GEM & RecCapture packages, plus the chance to win a FREE
GEM and
RecCapture product solution valued
at more than $8000.
Door prize
winners include: William Hood from Moore Theological College, NSW and
Allan Kavanagh from SEQWater, QLD, (above) with Knowledgeone's Ben Tesoriero.
Watch out for our
next
GEM and
RecCapture for K1 seminar - coming to
a city near you!
If you
have any questions about the GEM or RecCapture Series or products please email
Sales and we'll be more than happy
to help! Contact: + 61 2 8913 9300 or
sales@knowledgeonecorp.com
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Datalogic Memor interfaces with RecFind
At only 210 grams (including battery) the Memor
is the perfect lightweight Windows CE device for scanning barcodes.
The reader is extremely easy to use thanks to its color TFT QVGA
display with touch screen and phone-like numeric keypad.
The Datalogic Memor is provided with rugged
construction to survive unintentional drops (up to 1.2 metres/4ft)
and exposure to water and dust. Reader is supplied with all
necessary software to interface with RecFind (v5.0.0J+) and K1.
Want to know more about Memor?
Check out the K1 Store>>
Contact: + 61 2 8913 9300 or
sales@knowledgeonecorp.com
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Tips & Tricks
How Do I Print Color Labels from the Pick List?
Utilizing the technology of the ColorBar software, it is
possible to integrate this with the Pick List of Recfind. This
will mean that not only can users create a list of files to be
archived or to be downloaded to the portable barcode reader to
take part in an audit, they will also be able to print color
coded labeling directly from within the Pick List.
1. Create a list of files on your Pick List. As you are
creating new files, remember the quickest way of placing a file
on the pick list is by using the Pick drop down on the RecFind
toolbar.
2. Select the Create List function button.
3. Select Yes or No to create the data file for the color
labels.
4. Select the OK function button once the export has finished.
5. Select the Print Labels function button.
The color coded labels will now print from the selected color
printer.
Example of
color coded label (above)
Knowledgeone Corporation is an exclusive reseller of the ColorBar
software and has certified consultants to install and train it.
Please contact
sales@knowledgeoncorp.com for further details and a
demonstration.
How do I email electronic documents from within RecFind?
It is possible to email an electronic document along with its
associated RecFind metadata from within the RecFind
application. This is useful if someone does not have access to
RecFind but needs to see a copy of a document that has been
registered.
1. Select the document which is required for emailing. This
can be done from within the search module or the document
maintenance module. The last document that has been accessed is
stored in memory for emailing.
2. Select the Email drop down.
3. Select the Document Profile and Attachments option from
the menu.
4. Select the OK button to confirm this is the correct
document to be emailed.
5. Depending on how RecFind has been configured for email
interaction, you may see a new mail template appearing.
6. Send your email in the usual way.
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Customer Feedback
- have your say
What additional records management products or services would you
like us to provide?
Right now we provide records management software, training,
consultancy, barcode readers, labels and ColorBar.
However, as most of our customers are involved in active records
management it behoves us to ask:
- "What else would you like us to provide?"
- Or, maybe even more appropriately, "What additional
products and/or services could we provide to make your job
easier?"
- "Is there something you need that we don’t provide?"
- "Is there something we could provide that would solve a
problem and improve productivity?"
We would like to become a "one-stop-shop" as much as possible so
please let us know your thoughts and requirements.
Please email
Frank McKenna with your
suggestions.
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Training Schedule 2008
Australia
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February 2008 |
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NSW |
VIC |
QLD |
SA |
WA |
TAS |
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K1 User |
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K1 Administrator |
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RecFind User |
4 - 5 |
25 - 26 |
18 - 19 |
25 - 26 |
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RecFind Administrator |
5 - 6 |
26 - 27 |
19 - 20 |
26 - 27 |
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RecFind EDM |
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RecFind Inactive |
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March 2008 |
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NSW |
VIC |
QLD |
SA |
WA |
TAS |
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K1 User |
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K1 Administrator |
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RecFind User |
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10 -
11 |
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RecFind Administrator |
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11 -
12 |
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RecFind EDM |
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RecFind Inactive |
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April 2008 |
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NSW |
VIC |
QLD |
SA |
WA |
TAS |
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K1 User |
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14 |
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K1 Administrator |
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15 - 16 |
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RecFind User |
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9 - 10 |
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14 - 15 |
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RecFind Administrator |
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10 -11 |
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15 - 16 |
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RecFind EDM |
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RecFind Inactive |
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Bookings
To book your place at one of these upcoming
training courses simply click
here
If you have any questions regarding a
RecFind or Knowledgeone K1 Training course or one of
Knowledgeone Corp's Consulting services please email the
Training
Department.
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Hatchling News- Future Employees of
K1!
Good news! Currently on maternity leave, both Knowledgeone's
Samantha McKenna and Sarah Forlico recently gave birth, a week
apart.
Samantha gave birth to a beautiful baby girl called ' Piper'
on November 7, weighing in at 7lbs 6oz (3.4kg) and 51 cms in length.
Sarah had a cute baby boy named 'Giacomo', (Italian form of
James), pronounced Jac-a-moh
on November 11, weighing in at
7 lbs
8 oz (3.43kg) and 54cmin in length.
Frank and Kay are over the moon with their first grandchild,
Piper, as is Auntie Michelle.
Mums and bubs are doing well.
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New Faces @ K1 Corp
Ben Tesoriero
- Business Development Manager
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Ben has over 8 years
experience working in the IT Industry, primarily in
Application Support and Development. With a Civil
Engineering degree, he decided that the world of
construction was not for him, and so diverted his attention
to the world of computers. Having worked on the "techo"
side the entire time he has been in IT, Ben decided it was
time to move into the challenging world of IT sales. Away
from the office Ben spends most of his time with his 12
month old baby, which has ultimately ended his budding park
cricket career. Ben works at Knowledgeone Corporation as a
Business Development Manager. |
Julien Arsac - Product
Solutions Manager
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Julien
has been working for software vendors for over 10 years. He
started as a programmer building CRM applications before
moving into the real world of customers, traveling the
world from project to project. Originally from France,
Julien spent many years with the Irish in Dublin before
making Australia home. He is enjoying the Sydney outdoor
lifestyle and multinational gastronomy on offer in his newly
adopted country. You may bump into him running around town,
training for his next half-marathon. A bientot! |
Linda Bacales - Customer
Support
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Linda moved to Sydney from
Nowra on the south coast of NSW almost 9 years ago and while
working in hospitality for the first few years was enjoyable
and rewarding she decided that a career change was on the
cards. After taking a course in computer skills through the
local college, she joined a software development company
and started working in the support team. From there she
built up her skills in supporting asset maintenance and
evidence management applications and at the same time became
involved in software testing and the release side of the
software lifecycle. In her spare time she plays volleyball
and occasionally goes to the gym, although she much prefers
outdoor activities and spending time with friends. She
still works in hospitality occasionally, mostly with
weddings, concerts and sports games at Telstra Stadium.
Linda is happy to be working for K1 and has already taken on
some of the social coordinator responsibilities. Expect
to see her around for a while as she stayed
at her last job for 7 years! |
Vagram Vareljian
- Programmer
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Vagram's early exposure to computers resulted from his
parents (and some grandparents) engineering professions.
At age 13 he was dismantling PC's and sometimes
assembling them back together (if he was lucky).
Studying Computer Engineering and working part time as
computer service technician at Harvey Norman, he managed
to save enough money for his 'post university, year
long, backpacking, solo' trip around the world. As an
avid photographer he lugged his trusty SLR camera and an
array of lenses on his travels, documenting everyday
life around him. After running out of money (and maxing
out his credit card), Vagram realized that he should
return to Sydney and seek an engineering job. In
conclusion of his journey, the crossroads brought him to
Knowledgeone where he spends his time 'programming
computers'. Outside of work Vagram enjoys being active,
he runs, swims and cycles regularly.
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Melinda Harlow
- Customer Care Specialist
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Born in Long Beach, California, Melinda continued the
'Manifest Destiny' west and migrated to Australia in
November, 2000. Although she has a B.A. in
International Business, she’s been eager to have a go at
some purely Australian professions - including
salesperson in an opal
jewellery
shop and tour guide at BridgeClimb on the Sydney
Harbour Bridge. In September, 2007, Melinda took
on the role of Customer Care Specialist at
Knowledgeone. She loves to call our customers to make
sure they are getting all the support they need. In
addition, all shipments you now receive from
Knowledgeone (e.g.
license
disks, barcode labels, etc.) have most likely passed
through Melinda's hands. While not at work at K1, you
can find Melinda leading corporate groups on Treasure
Hunts and Amazing Races around Sydney's CBD, as well as
helping facilitate inspirational seminars on weekends
for people who want to create their lives how they've
always dreamed.
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Constantine Nicholas
- Marketing Communications Manager
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Originally from Perth,
WA, Constantine moved to Sydney in 1998 to pursue his interest
in IT. He has many years experience
in advertising and marketing in the IT media and information
management sector, with a strong interest in design and
event management. After 5 years working with a leading
information management publication, Constantine was keen to
join Knowledgeone marketing to bring
further exposure to K1's overall brand, products and
services. Out of the office Constantine enjoys creating art, spending
quality time with his 18 month old daughter Ella, and
playing golf (when he can!). |
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Contact Update
Have you recently
shifted office or changed contact details?
For any updates, simply give us your new particulars, as listed
below, and email them to our
Sales Department.
Please include the following details:
Company Name, Contact Person, Designation, Address, Email Address,
Telephone Number, Fax Number, and Customer Number.
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