CEO's Report
The big news this
month is the availability of RecFind 6 version 2.2. This is both the
latest update of RecFind 6 and the product that merges our
Knowledgeone (K1) and RecFind product suites.
This newsletter
includes a full list of the changes in RecFind 6.
RecFind 6 2.2 is
downloadable from our website as an upgrade for all RecFind and K1
customers under a current ASU. All K1 customers will be sent a CD
with the required license files for RecFind 6 as well as a product
CD. RecFind customers already have their license files and can
download 2.2 either as an update to RecFind 6 2.0 or 2.1. Note that
if you wish to install on a 64 bit platform or use SQL Server 2008
you will need a new CD. Please contact support in this case on
support@k1corp.com.
This month also
marks the first time in 25 years we have offered extended
maintenance for old, decommissioned versions of RecFind. This is to
provide ongoing maintenance and support for those customers that for
whatever reason will be unable to install RecFind 6 by December 31st
2009. This newsletter includes a link to a PDF explaining this new
policy.
As the calendar year
draws to an end we are also offering our traditional end of year
special. This year it is a two for one offer for RecFind client
licenses and it expires as usual on December 31st 2009. Please
contact sales@k1corp.com if
you are interested in taking advantage of this offer.
We are also
broadening our services offering by including RecFind 6 hosting as
an option for new and existing customers. That is, offering RecFind
6 under the Software as a Service model (SaaS). Once again this
newsletter includes a link to a PDF explaining this new service.
On the subject of
services we are receiving more and more requests from RecFind 6
customers to build triggers, scheduled tasks and reports. All three
can of course be done by the customer using the tools delivered with
RecFind 6 but it appears we can do it faster and at a lesser cost to
the customer’s onsite or outsourced support. I guess this makes good
sense because no one knows RecFind 6 better than us. So, if you
would like to personalize your copy of RecFind 6 please contact your
old friends at support at
support@k1corp.com, they will be happy to assist.
My staff tell me
they are getting more and more inquiries for customers about setting
up local RecFind 6 user groups. We are obviously more than happy to
help make this happen but we also need the active support of our
customers. Janine has volunteered to co-ordinate this activity so if
you are interested in participating in a local RecFind 6 users
group, please contact Janine on
j.morris@k1corp.com.
For our US customers
and prospects I am pleased to be able to tell you that RecFind 6 is
now on a Federal GSA schedule, number GS35F0370U. This makes the
acquisition process much simpler and standardizes all costs
including training, at guaranteed lowest prices.
For the benefit of
all our customers, I have also written a short paper on Windows 7,
the Vista and XP replacement now being shipped by Microsoft. And
yes, this CEO's report is being written on my desktop which is
running Windows 7 and RecFind 6 2.2 and K1 1.6. I think Windows 7 is
a much better product than either Vista or XP and I predict that
this time, our customers will upgrade.
And finally, yes we
are working on RecFind 6 version 3 and it will include a lot of
(good) surprises. However, do not expect this release until well
into next year.
Best Regards,
Frank McKenna, CEO
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RecFind 6, version 2.2 new features
RecFind 6 is the latest release in the ongoing development cycle of this new product. This is in fact the 'merged' product combining our Knowledgeone (K1) and RecFind product lines into a single product line.
Even though RecFind 6 is actually a development of K1, we chose the RecFind brand for the merged product because it is much better known worldwide; most of the inquiries we receive through our website still refer to us as the "RecFind company".
Please see the following link for a PDF detailing all of the changes in RecFind 6 version 2.2,
click here.
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RecFind User Groups need your support
RecFind 6 has rekindled a lot of interest in our RecFind User Groups. The RecFind User Group or RUG is a great way for different users to get together and swap information on ways to best use and extend RecFind 6.
However, RUGs need active participation from end users not just from us so please participate. If you are interested in meeting regularly please contact Janine Morris and she will handle the initial organization and co-ordination.
Please contact Janine on j.morris@k1corp.com and let her know you are interested in becoming a part of a local RUG.
Remember we also have an online Forum for the RUG. See this link.
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RecFind 6, version 2.2 Update
RecFind 6 V2.2 has
been released and is now available for download from our website.
Requirement: Customers MUST have
already installed RecFind 6 V2.0 or 2.1 BEFORE installing this
upgrade. To download the RF6 V2.2 update please go to the
"Downloads/Service Packs" area of our website.
Click here for the RF6 V2.2 Update.
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New - Availability of a hosting service
for RecFind 6
We are now offering an alternative to you having
to install and maintain the RecFind 6 server(s) on your premises.
This new service is generally referred to as "Software as a Service"
or SaaS.
For a PDF explaining this new service please
click here.
 |
To request a quotation please contact
Sales |
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New Imaging and Document Processing
Services
for RecFind 6
We are now offering an alternative to you having
to scan/capture and manage large volumes of documents and then
manage and process them to support critical business processes such
as accounts payable processing or student registration.
|
|
To request
more information on this new service please contact
Sales |
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Product Decommission Notice
for RecFind v5 - Reminder
Every software vendor needs to decommission old products in order to
release support and development resources for newer products. In our
case this means releasing people (programmers and support
specialist) and servers.
With the release of RecFind v6 (December 2008), all RecFind 5
development has ceased and no further code changes will be made.
If a problem is identified in RecFind 5 that cannot be fixed by
installing any of the current service packs we will advise the
customer to upgrade to RecFind 6, or if the problem still exists in
RecFind 6, a fix will be applied to RecFind 6 and released as a
service pack.
Knowledgeone Corporation will cease all support of any kind for
RecFind v5 (i.e. v5.0.0A to v5.0.0J) from 31st December 2009.
This is approximately 12 months after the release of RecFind v6,
therefore providing ample time for customers to perform their
upgrades.
If you are unable to install RecFind 6 by December 31 2009 or
if you require support for any decommissioned product please see our
new extended support offer,
click here.
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Email Support now Free
We had this article in the last newsletter but are
repeating it because we are still receiving questions about this new
free service.
A number of years ago we introduced our free e-mail support service,
allowing customers with a current ASU agreement to obtain unlimited
support via our web site.
To avoid confusion we have now decided that all
support requests received via e-mail will also not require support
incidents. Any customer with a current ASU agreement will now be
able to obtain support by sending an email to Support at
support@knowledgeonecorp.com.
We still encourage users to submit requests via
the free e-mail support form on our web site as it will prompt you
for important information that will assist us in diagnosing your issue
more quickly, however it is no longer a requirement to avoid the incident
charges.
Please note that email support is still for low
priority issues only. If you require urgent support, please contact
the Knowledgeone Corporation support department by phone (*this requires
a pre-purchased support incident -
order now).
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New White Papers
Frank McKenna has been tapping away again on his
computer writing more white papers on how to get the best out of
RecFind as well as on current subjects topical to our industry.
Please download the PDFs from the following links:
Windows 7 - Frank's views
Hosting RecFind 6
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Customer Focus
Trevor's Excellent African Adventure
Late September saw Knowledgeone Trainer Consultant
Trevor Coombs venturing over land, ocean, desert, continents and
hemispheres for a week of consultancy and training at the Ministry
of Public Services in Kampala, Uganda; one of our newest RecFind 6
customers.
Part of the consultancy involved upgrading RecFind from the Medieval
3.2 version to the sparkling new Version 6. Once onto the new
version there was huge enthusiasm to start using Version 6 not least
because there was now a shiny new PC in the Registry.
“It was very interesting to see how well the Ministry’s Records were
managed, without some of the luxuries and with a fraction of the IT
resources that our other sites around the world have at their
disposal. But despite the conditions and a huge amount of manual
processing, some of our Australian and North American clients could
certainly learn a thing or two from the staff at the Ministry. Their
enthusiasm, knowledge and ability to do so much with so little
really amazed me“.
Trevor would like to say a huge thank you to all of his new friends
in Uganda who made him very welcome and also introduced him to some
very interesting cuisine during his lunch breaks.
It
certainly beats those boring sandwiches from the scheduled RecFind 6
training sessions!!
Trevor then took the opportunity to venture out on safari around
Uganda and Kenya for his delayed honeymoon. But don’t worry he
returned safely to Knowledgeone HQ despite a few close calls with
the wildlife.
The last couple of months have also seen a large number of sites
going live with RecFind 6 and immediately reaping the huge benefits
of upgrading.
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Pre-Xmas Offer
Every year about this time we announce a special
Xmas or pre-Xmas offer.
This year it is a two for one offer for RecFind
license.
Please see this link for details,
click here.
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Extended Support Option for 'old' versions of RecFind
This the first time we have ever offered support
for old and decommissioned versions of RecFind and it is primarily
to accommodate those customers that will be unable to install
RecFind 6 by December 31 2009. It also however applies to any 'old'
version of RecFind.
For full details of this new option please
click here.
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New Faces @ K1 Corp
