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November 2011
In this issue:
CEO's Report
New K1Corp Blog
RF6 Improved Web Client
New Mobile Apps
Qld RecFind User Group
EDRMS by Drag & Drop
Xmas Special Offers
New Dashboard Service
End of Life Products
Welcome New Staff  
Contact Update  
Add me to email list  


CEO's Report

Frank McKenna, K1 Corp CEO

A Litany of Geopolitical & Natural Disasters; still or is it over?

In the last newsletter I spoke about a litany of geopolitical and natural disasters and not much has changed in the preceding eight months. We are all facing tough times and we are all looking to reduce costs and grow despite the world's ongoing economic woes.

However, I really believe that we are now all more than a little weary of bad news and this is a good sign because it means we will increasingly tend to ignore the bad news as irrelevant and just get back to doing what we know needs to be done. I mean, how many times do we have to listen to the Europeans tell us they have 'fixed' the Greek problem? I have lost count and now just switch channels whenever it comes up. Politicians create problems; they don't fix them.

If I am right about us being jaded by bad news then it is a good sign, a positive sign, because it means we can return to having confidence in the future, something that has been sorely lacking in the last few years.

I for one no longer give a hoot if Greece defaults or not (it will). Like most of you, I just wish the Europeans would cancel the expensive talkfests in exotic locations and just do what has to be done and move on. The rest of us have a life to live and we would like to get on with it please.

For our part, we at K1Corp are certainly confident about the future and we have been investing in people and product in anticipation of a very busy 2012.

In this newsletter you will hear about our new products, coming products and our new people. On the people side, we are still trying to fill all the available positions so there will be more announcements to come on this front.

We are also working closely with our customers and partners to change our offerings and pricing to a more appropriate model for our rapidly changing world. More of this later in the newsletter.

My simple message then is that it is time to regain our confidence in the future and begin investing more in the future. It is only by having confidence and acting on that confidence that we can fix the problems and restore our economies to robust good health.

The politicians won't and can't fix the problems; it is up to us, the 'real' people. In economics it is called "self-realizing expectations." If enough of us believe in the future then it will be a good future.

Let's make it happen!

Best Regards,

Frank McKenna, CEO

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New K1Korp Blog

We are pleased to announce that we have added yet another way to communicate with our customers and partners. The new K1Blog is in addition to our press releases, case studies, newsletters and white papers. K1Corp staff contribute a series of short articles on a variety of topics to do with IT issues in general, Content Management, Records Management, Document Management, etc. We like to give them free reign and some are humorous, some serious and all should be entertaining.

Our objective is to post two (2) articles per week, so please bookmark us.

Just click on 'News' and then 'K1 Corp Blog' on our homepage or just go to this link....

You are also invited to respond and post your comments; please let us know what you think.

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RecFind 6 improved Web Client

We have developed the next version of the web client (version 2.4.1) and will shortly announce it as a service pack download on our website. With each release it gets closer and closer to the functionality of the Windows smart-client.

The development team tell me that two more updates should see the web client with equivalent functionality to the smart-client. The target date for equivalence is end of second quarter (June/July) in 2012.

There will also be a couple of updates especially for the iPad and iOS 5.0. The iOS environment provides special challenges because of the limitations of the Safari browser and the lack of a file system. However, we have developed new techniques and tools to address the differences of iOS and updates incorporating these improvements will be rolled out over the next few months. You will soon be able to use RecFind 6 on your iPad in lieu of your desktop or notebook.

Note that the new web client requires RecFind 6 version 2.4 to be installed. If you are running an earlier version please contact us for information on how to get your copy of version 2.4.

Click here for more information on the new RecFind 6 web-client...

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New Mobile Apps for iPhone, iPod, iPad and Android Smartphones and tablets

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As part of the repositioning of our products to address a rapidly changing work environment we have begun the development of a series of RecFind 6 mobile apps.

The first app is called 'ContactK1Corp' and it adds a new, easier and more convenient way to contact us about anything; support, sales, training, consultancy, etc.

This first app will be free to all users to download and install for all supported devices - basically any iPod, iPhone or iPad and any Android phone or tablet with compatible operating system versions.

The idea behind making it free is twofold; it will make it much easier and more convenient for you to contact us and ask questions and it will also get you used to the new paradigm of using mobile devices for business purposes.

The new mobile app also provides another way to access free support for all customers under a current ASU. At a time when most software vendors are making it as difficult as possible to register a support call we are making it easier and free.

The app 'talks' to a specially configured (but still standard) version of RecFind 6 hosted at a data centre in Texas. RecFind 6 acts as the 'backend' and automatically processes all inquiries, logging them in our CRM system and advising the most relevant K1Corp manager of your question.

This first app is also a good example of what can be done to handle customer inquiries and requests using a simple mobile app and RecFind 6 to handle all of the business processing required.

The next app on the drawing board is designed to make it as easy as possible to search for and download documents when 'on-the-go' using your mobile device. It will also allow you to create new documents on your mobile device (e.g., an Android phone like the Samsung Galaxy II S) and upload them to RecFind 6. This app will obviously communicate with your in-house copy of RecFind 6, not our hosted version in Texas. The app download will include everything you need to do to configure your copy of RecFind 6 to be the 'backend' for your mobile app.

Look for more innovative RecFind 6 mobile apps in 2012. Please also let us know your ideas for a mobile app that will work with RecFind 6 and make your life easier. We would love to have your input. Please click here to tell us about your ideas...

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Queensland RecFind 6 User Group Meeting

We are the first to admit that we have not spent as much time and energy promoting RecFind 6 User Groups as we should have. This has changed and we will now be much more active in this area.

The first of the new RecFind 6 user group meetings was held in Brisbane, Queensland on October 26. We were most fortunate to have it hosted by Gayle Walters of the State Library of Queensland.

The agenda included a presentation by Gayle titled "eDRMS, Implementation of RecFind 6 in the State Library of Queensland" and another by Tony Holland of K1Corp titled "Using RecFind 6 for multiple applications such as HR Management & Contract Management".

The meeting was well attended with 30 representatives of RecFind sites within the State of Queensland. Lunch was provided by K1Corp and everyone seemed to enjoy the presentations and question and answer sessions.

We are now looking to help organize RecFind 6 user group meetings in other geographic locations. If you are interested in hosting a RecFind 6 User Group meeting please contact us by email.....

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Complete EDRMS using RecCapture & Drag & Drop

The following is a requirement that has been posed to us multiple times by senior IT staff at client sites:

"I want my staff to be able to select or multiple select a group of documents and then just drop them in a folder and have all the classification and storing done automatically."

This is now possible using RecFind 6 and the latest version of our automated document capture tool RecCapture.

Please click here for more information on this unique solution....

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RecCapture is a tool we have used for many years to automatically capture, analyze and manage our electronic documents. There is now a new version for RecFind 6.

Please click here to learn about a totally automatic way to capture, store and classify all of your electronic documents...

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GEM is another tool we have used for many years to automatically capture, analyze, store and classify our emails. There is now a new version for RecFind 6.

Please click here to learn about a totally automatic way to capture, store and classify emails...

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Xmas Special Offers

RecFind 6 Add-on Products, GEM, RecCapture, the Web Client and the SharePoint Integration Module

It is that time again, the end of the calendar year and the time to incentivize our customers before the holiday season slow down. Customers who have been with us a few years know this is the best time to finalize that needed purchase of additional software or services. This year's special offer is to promote four of the most cost-effective and productivity enhancing add-on products for RecFind 6.

Please click on the following links for more information about our innovative add-on products. Learn how they can help your business better meet its objectives while saving money and becoming more efficient.

Your staff will love them because they will make their jobs much easier; we remove the tedious jobs and speed up every process.

  GEM - complete and fully-automatic email management
  RecCapture - a complete and fully-automatic solution to the shared drives problem and the complete solution for Drag&Drop document management
  Web Client - the RecFind 6 browser-based client that runs on virtually any computer (e.g., Apple, Linux, Windows, iPad). Enabled by installing the Web Client Component.
  SharePoint Integration Module - The RecFind 6 SharePoint Integration Tool has been designed specifically to incorporate RecFind’s powerful EDRM functionality with SharePoint.

These special offers are valid from November 09, 2011 up until December 31, 2011 and cannot be combined with any other special offer.

GEM Starter Pack Includes fifteen (15) hours of free support* services with every order for GEM. Use this support time to assist you to install GEM and configure the initial business rules for production.
RecCapture Starter Pack Includes fifteen (15) hours of free support* services with every order for RecCapture. Use this support time to assist you to install RecCapture and configure the initial business rules for production.
Web Client iPad Offer Includes one 16GB iPad 2 with Wi-Fi & 3G with every order for the Web Client Component
SharePoint Starter Pack Includes ten (10) hours of free support* services with every order for the SharePoint Integration Module (SIM). Use this support time to assist you to install the SIM and configure the initial business rules for production.

*Support services can be online, onsite or offsite at K1Corp's discretion. Onsite support will incur travel and expenses costs. Unused support services will expire six (6) months after installation.

If you would like a quotation for any of the above Add-on products please click here...

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New Dashboard Service

A dashboard is a very useful way to display key metrics such as performance data from workflow (e.g., Tasks allocated, due, complete, overdue, etc.) or operations (files added, files open, files closed, etc) or specific applications like contract management (due for renewal in 1 month, 2 months, 3 months, overdue, etc) and accounts payable processing (Invoices unpaid, due 15 days, due 30 days, etc.).

A dashboard is a dynamic display, changing as your data changes so that management always has a precise, easy-to-read and up-to-date picture of key performance criteria.

We now have a new tool and a new service so we are able to design and ship dashboard displays to meet your unique needs. We can provide multiple dashboards types and can link them to any data in your RecFind 6 database.

Options include a rich set of Meters, Dials, Sliders, Switches, Digital numbers and text, Odometers and other common controls. We also offer a complete selection of 180+ 2D charts, Bar, Pie, Line, Spline, Stock, Candle Stick, Bubble and most wide spread chart types. Both gauges and charts are designed in uniform style for a harmonious appearance.

This is a low cost, personalized service that can deliver high value to your organization.

Please click here if you are interested in us building highly effective dynamic dashboard displays for your RecFind 6 system.

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Knowledgeone 'Old' Products - End of Product Lifecycle Warning

This is what happens when you try to run a 16bit version of RecFind on a 64bit Windows 7 PC.

We need to remind all of our 'old' RecFind and K1 users that technology is moving forward and that their old products (especially the 16 bit ones) are more likely than not to fail in the near future as their IT departments upgrade underlying technology.

All of our old products gained a new lease of life when Vista failed to rollout and replace XP. As we all know it took Microsoft two years to 'fix' Vista and re-release it as Windows 7, a much better product. Consequently our customers are now rolling out Windows 7 (happily skipping Vista) or planning to roll out Windows 7 in 2012.

Along with Windows 7 the IT teams are also upgrading SQL Server (to version 2008) and Windows Server (to version 2008).  They are also upgrading to Office 2010 as well as new browsers (e.g., IE9) and mail clients (e.g., Outlook 2010).

We know we have a large number of users around the world still running old versions of RecFind in production, some as old as version 2.0 (15+ years old) and all using unsupported versions of database software (e.g., Btrieve, DISAM and SQL Server 6.5).

You tell us that you are still running our old products because, "they do the job" and "they don't break". Most customers with old products do not have a maintenance agreement so they are also the lowest cost (no cost) records and document management solutions around and that is probably another good reason for continuing to run them despite the risk.

RecFind 3.2 and 4.0 in particular are providing hundreds of customers around the world with zero annual cost records and document management and imaging functionality. They have been really impressive investments and are still contributing to the bottom line long after their end-of-life date.

Personally I am amazed that our old 16 bit products still run under operating systems they were never designed to run under. My best guess as the designer is that because they were programmed strictly to the Microsoft Windows API (and literally tested to death - we don't believe in customers debugging our software) that this has been their saving grace. But it is luck, not good design, that is the cause of them still operating because there is  no way we could have predicted what Microsoft would change in future versions of its products. We have just been very, very lucky.

However, I can now confidently predict that these same old 16bit products will fail in many unpredictable ways if and when you upgrade to the latest versions of Windows, SQL Server, Windows Server and Office. Our good luck is about to run out.

Please make sure your IT team is aware of this. I don't want to hear "You should have warned us", we are warning you.

I am afraid it is now time to pat those old faithful products on the back and say "Well done old chap and thanks for hanging on for so long but now it is time for a well earned retirement."

As an example, we were recently asked to do an urgent recovery of 'sensitive' data from an old RecFind 2.0 DISAM system. Luckily the customer had a readable backup (not always the case). Even more luckily, we still had RecFind 2.0 and DISAM expertise in house but even so, it was a very difficult and technically challenging job and not one we would like to face again. It was also a very expensive job for the customer and it had not been budgeted for because no one had expected the old system to fail even though the server was ten years old. Please don't let this happen to you.

If you are not sure if your old RecFind products will work in your new IT environment please contact K1Corp support and ask them for advice.

If you would like to know which of our products have been decommissioned please see this link...

If you would like to know what would be involved in upgrading from your old RecFind system to RecFind 6 please contact us and we will provide you with a detailed quotation.

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New Staff

We would like to welcome four new staff to the K1Corp team.

Stephen Hones comes to K1Corp with 10 years in IT with strong expertise in analysis, design, implementation and conversions. Stephen joins our 'flying team' of RecFind 6 trainer/consultants, reporting to our General Manager Michelle McKenna and ready to support our customers all around the world.
Daniel Young comes to us from Grace Records Management where he was a major account manager responsible for records management customers. Daniel brings his records management expertise to our sales team, reporting to our Sales & Marketing Director Tony Holland.
David Harris comes to K1Corp with a strong background in business applications training and consulting. He is a specialist in innovative learning systems and the development of eLearning courses. David joins our 'flying team' of RecFind 6 trainer/consultants, reporting to our General Manager Michelle McKenna and ready to support our customers all around the world.
Sheraz Sheikh comes to K1Corp as a senior developer with 10 years experience designing and developing both web and Windows based applications. Sheraz joins our R&D team, reporting to our Senior Software Engineer Kevin Donahue and he will begin working on the next RecFind 6 product suite.

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Contact Update

Have you recently shifted office or changed contact person?
For any updates, simply give us your new particulars, as listed below, and email them to our Sales Department.

Please include the following details:

Company Name, Contact Person, Job Title, Address, Email Address, Telephone Number, Fax Number, and Customer Number (if known)

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