Join the Collaborative Knowledge Management Program
Would you like to participate in the design and
testing of a collaborative knowledge management tool?
The whole world has been talking about knowledge management for some
ten years or so but we have yet to see any significant roll out of
knowledge management software. One of the issues has been the
confusion about just what a knowledge management system is (click
here for linked paper).
We are also being told we should all be involved in collaborative
processing, but no one seems to provide a very clear explanation of
exactly what collaborative processing means and what it can be used
for.
We have a pretty good idea of what knowledge
management is and what collaborative processing is but strictly from
our perspective as people who design and develop information
management software solutions (that has been our business for 25
years). That is, our view is a very pragmatic one based on many
years of developing software that real people actually use to run
their businesses. Ours is not an academic view.
We are pragmatists because we actually have to
design, build, text, market, sell, install and support our
solutions. In the final analysis we have to deliver a product that
works and that people actually want to use.
As innovators we think there is (or should be) a
need for a clever, easy to use collaborative knowledge management
tool. This tool would combine elements of document management,
knowledge management, tacit knowledge management, workflow and
project management to allow end users to create, share and search
knowledge as well as manage knowledge based projects and collaborate
on specific tasks and documents.
This tool should also utilize the very latest
architectures (e.g., SOA) and technologies (e.g., Web Services) to
make it as open and easy to deploy and access as possible. It should
be as light as possible with a tiny footprint and minimal
bandwidth requirement. It should employ both the push and pull
paradigms and users should have total control over their
involvement; it cannot be an intrusive tool.
We have decided to invest in the creation of such
a collaborative knowledge management tool and have in fact produced
the first specifications and most of the engines we think we will
need. However, as this is such a new concept we want as much end
user involvement as possible in the final design, user
interface/look and feel and functionality. We want your input so we
can actually build something you want to use and look forward to
using. The last thing we want to do as a software developer is
produce the answer to a question no one is asking.
Rather than sending you specifications to review
and comment on (a complex and inexact process) we will send you
prototypes to install, test and report on. We think the 'hands-on'
approach is much more preferable to the "Please read these 300
densely packed technical pages and comment" approach.
You will be able to install and test the prototype
on any PC (it will not require a server installation) running XP or
Vista and we will automate the installation to make it as easy as
possible.
We will also automate the response process by
linking you to forms on our website. Interested participants will be
required to register (also via forms on our website). You can opt
out of the program at any time. If you participate and submit
responses for each prototype shipped to you, you will automatically
qualify for a free 5 user copy of the final product together with
one year of maintenance and support.
The project is scheduled to kick off in February
2009 and have about a three to six calendar month lifecycle. The
final functionality, and therefore project duration, will depend
upon your input.
If you would like to participate please register
at the following link:
http://www.knowledgeonecorp.com/surveys/CKMTRegister.htm
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Support Christmas Hours 2008/2009
Since 1984 it has been a tradition at
Knowledgeone Corporation to close the office over the Christmas
break to give our staff a break with their families.
This year we will have our Christmas party
on December 23 and return to work January 5. While the
company is closed, we schedule the support staff for the minimum
number of days during this time so they too can enjoy the
Christmas break.
If you require assistance from our support
department, the hours of operation during the Christmas period
are limited. Please refer to the table below.
Even if the help desk is closed, we urge you
to send us an e-mail detailing the problem. We will respond as
soon as possible. Please contact Knowledgeone Corporation Support by
clicking here.
The hours of operation are as follows:
|
|
US (East
Coast) |
US (West
Coast) |
Canada
(Alberta) |
Australia (EDST) |
|
Dec 21 |
Weekend |
Weekend |
Weekend |
Weekend |
|
Dec 22 |
1630 - 2030 |
1330 - 1700 |
1430 - 1800 |
0830 - 1700 |
|
Dec 23 |
1400 - 2230 |
1100 - 1930 |
1200 - 2030 |
0830 - 1200 |
|
Dec 24 |
Support via e-mail |
Support via e-mail |
Support via e-mail |
0600 1430 |
|
Dec 25 |
Public
Holiday |
Public
Holiday |
Public
Holiday |
Public
Holiday |
|
Dec 26 |
Support via e-mail |
Support via e-mail |
Public
Holiday |
Public
Holiday |
|
Dec 27 |
Weekend |
Weekend |
Weekend |
Weekend |
|
Dec 28 |
Weekend |
Weekend |
Weekend |
Weekend |
|
Dec 29 |
1400 2230 |
1100 1930 |
1200 2030 |
0600 1430 |
|
Dec 30 |
1400 2230 |
1100 1930 |
1200 2030 |
0600 1430 |
|
Dec 31 |
Support via e-mail |
Support via e-mail |
Support via e-mail |
0600 1430 |
|
Jan
1 |
Public
Holiday |
Public
Holiday |
Public
Holiday |
Public
Holiday |
|
Jan
2 |
Support via e-mail |
Support via e-mail |
Support via e-mail |
0600 1430 |
|
Jan 3 |
Weekend |
Weekend |
Weekend |
Weekend |
|
Jan 4 |
Weekend |
Weekend |
Weekend |
Weekend |
|
Jan 5 |
Normal |
Normal |
Normal |
Normal |
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RecFind 6 Training
Scheduled RecFind 6 Training will commence in
November 2008. The first course is to be held in Brisbane,
Australia. The cost of the courses are $915 (ex GST) per course and
each course is 2 days duration.
For those companies still wanting RecFind 5 training
- we can conduct these courses onsite.
Australia
|
February 2009 |
| |
NSW |
VIC |
QLD |
SA |
WA |
TAS |
|
RecFind User |
|
23 - 24 |
17 - 18 |
|
|
|
|
RecFind Admin |
|
25 - 26 |
19 - 20 |
|
|
|
|
|
March 2009 |
| |
NSW |
VIC |
QLD |
SA |
WA |
TAS |
|
RecFind User |
23 - 24 |
|
|
|
|
16 - 17 |
|
RecFind Admin |
25 - 26 |
|
|
|
|
18 - 19 |
|
To book your place at one of these upcoming
training courses simply click on the following links:
RecFind Courses:
http://www.knowledgeonecorp.com/services/enrolonline.htm
If you have any questions regarding a
RecFind or Knowledgeone K1 Training course or one of
Knowledgeone Corp's Consulting services please email the
Training
Department.
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New Faces @ K1 Corp
Ross Egerton
- Business Development Manager (Victoria)
|
|
|
We are pleased to announce
that we will be opening a new branch in Victoria in the new
year. Ross Egerton
will commence with
Knowledgeone Corporation mid-January 2009 as the Business
Development Manager for Victoria.
Ross has many years of IT experience customizing business
solutions including document imaging, office printing to
online business applications. He is an experienced
Sailboarder, and a few years ago adopted Kite Surfing as a
new passion. Ross lives in Melbourne with his wife Nisha and
has two boys aged seven and five. |
Mark Evans - Business Development Manager (Queensland)
|
|
Mark Evans is based in Brisbane's CBD. Mark has several
years experience working for companies specializing in CRM,
Scanning & Electronic Document Storage software.
Mark is ridiculously into old
music, especially that from Hendrix and Jonny Cash or any
other Blues artist. Spending every spare minute he can
playing golf and losing golf balls.
Phone:
07-3010-9706
Email:
m.evans@knowledgeonecorp.com |
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Contact Update
Have you recently
shifted office or changed contact person?
For any updates, simply give us your new particulars, as listed
below, and email them to our
Sales Department.
Please include the following details:
Company Name, Contact Person, Designation, Address, Email Address,
Telephone Number, Fax Number, and Customer Number
»
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