Knowledgebase & FAQ

Updated 30th September 2010

Decommission Notice For K1

Service Date to cease
Code Maintenance (ie. code fixes)
Note: all fixes will be made to RecFind v6 ONLY
30th September 2010
Product Support 31st December 2011

Every software vendor needs to decommission old products in order to release support and development resources for newer products. In our case this means releasing people (programmers and support specialist) and servers.

With the release of RecFind 6 v2.3 (September 2010), all K1 development has ceased and no further code changes will be made.

If a problem is identified in K1 that cannot be fixed by installing any of the current service packs we will advise the customer to upgrade to RecFind 6, or if the problem still exists in RecFind 6, a fix will be applied to RecFind 6 and released as a service pack.

Knowledgeone Corporation will cease all support of any kind for K1 (ie. v1.0 to v1.6) from 31st December 2011. This is approximately 15 months after the release of RecFind 6 v2.3, therefore providing ample time for customers to perform their upgrades.

If this notice causes you any concern please contact your account manager or email Support with your concerns.

To see which version of RecFind you are using simply run RecFind and then click the Help menu on the main toolbar. Then click Ďaboutí, you will see a version identification dialogue.

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