Knowledgebase & FAQ

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RecFind v5

General Product Functionality Questions

• I've created a new database within RecFind, but I can't log in to it
• How to use Crystal Reports to create customized reports
• How come I am not asked for a user name and password when connecting to RecFind?
• When performing a text search, why are records eliminated?
• How often should I perform a RecFind re-index?
• How to delete a RecFind database
• Obtaining a Better Return On Investment from your Knowledgeone Corp Products

Error Messages

• How do I fix a "Dictionary open failed" error?
• When I perform text searches in RecFind I get 'decompression failure' message
• I get syntax errors when running reports. How do I fix them?
• When I scan a barcode, it says 'Record Not Found'
• I receive an message saying "Audit trail almost full"
• When using Email Enablement and/or the RecFind-Button within Outlook, I received a Security Warning. How do I prevent this warning from appearing?
• When installing RecFind 5.0.0E on to a Windows 2003 Server I receive a "Catastrophic Failure" error

Decommission Notices

• Discontinuance of Oracle Database
• Decommission notice for customers using old versions (Pre Version 5.0) of RecFind
• Decommission notice for customers using RecFind-Professional
• Decommission notice for customers using RecFind Version 5.0

Other

• Recommendations for installing RecFind for distributed sites
• How do I know what service packs I have installed? I can only find a patch number
• How do I reprogram the Datalogic F734 barcode reader?
• Installing Datalogic Memor on Windows Vista
• What are RecFind's configuration requirements for fixed barcode readers?
• RecFind Barcode Configuration Sheet for Datalogic readers [PDF]
• How do I change the compatibility level of my SQL Server database?
• How do I run a trace on RecFind?
• Does RecFind work on Citrix or Windows Terminal Services?
• How can I create my own barcode labels? [PDF]
• How to improve the performance of RecFind?
• What is the RecFind AIM utility for?
• Is RecFind affected by Windows XP Service Pack 2?
• How to configure Colorbar support
• Will loading Windows Server 2003 Service Pack 1 affect RecFind?
• Is there a standard RecFind to K1 upgrade method to support RecFind customers?
• How long will RecFind be supported now that Knowledgeone has been released?

Click here to access FAQ's for previous versions.

Unable to find the solution to your problem? Then why not contact us direct!

RecFind-Button

• How do I run a trace on the RecFind-Button?
• When using Email Enablement and/or the RecFind-Button within Outlook, I received a Security Warning. How do I prevent this warning from appearing?

RecQuery-TC

• How to install RecQuery-TC on a Windows 2003 Server?
• In RecQuery-TC, the menu is not displayed.
• When I view dates in RecQuery-TC, they appear in American date format mm/dd/yyyy instead of Australian dd/mm/yyyy.
• When viewing an attachment, I receive a "Server.MapPath() error 'ASP 0175 : 80004005'" message.
• When viewing an MSG attachment, I receive a "HTTP Error 404 - File or directory not found." message.
• Unable to add attachments via RecQuery-TC

GEM for RecFind

• Where do I get the GEM pre-requisites?
• When starting the GEM Agent for Exchange, receive error 'You do not have permission to logon' [MAPI_E_FAILONEPROVIDER(8004011D)
• When installing the GEM Agent for GroupWise, receive error 'Unable to register domain name'

Unable to find the solution to your problem? Then why not contact us direct!