Knowledgebase & FAQ

When I scan a barcode, it says 'Record Not Found'.

Symptom

When you scan a barcode when using RecFind, you receive a message stating 'Record Not Found'.

Cause

Throughout the RecFind product you can scan a barcode instead of entering the file, document or box number.

In certain cases RecFind may be not be aware of you scanning the barcode and instead treats the number as a file, document or box number. Instead of trying to find a record with the corresponding barcode number, it attempts to find a file, document or box with a number matching the barcode number.

This is most likely to occur due to incorrect barcode reader configuration (i.e. there is no post-amble configured).

Solution

You may need to reconfigure your barcode reader. Please refer to FAQ: Fixed Barcode Reader Configuration for configuration requirements.

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