Knowledgebase & FAQ

RecFind 6 Ceases to work after loading Windows 7 Service Pack 1 / Windows 2008 R2 Service Pack 1

Symptom

After loading Microsoft Windows 7 Service Pack 1, attempting to start RecFind will bring up an error stating that "RecFind 6 has stopped working". Expanding the details of the error message shows:

Description:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: RecFind6.exe
Application Version: 2010.2.3.2
Application Timestamp: 4c7b510a
Fault Module Name: mscorwks.dll
Fault Module Version: 2.0.50727.5420
Fault Module Timestamp: 4ca2b820
Exception Code: c0000005
Exception Offset: 0003f53d
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 3081

For servers, after installing Windows 2008 R2 Service Pack 1 the various RecFind 6 Services will also fail to start. The Windows Application Event Log will show an  Event ID 1023 occurring with the description ".NET Runtime version 2.0.50727.5420 - Fatal Execution Engine Error (7252E92A) (80131506)".

This error can also occur during the installation of RecFind 6 on these operating system versions for the first time.

Solution for machines with the RecFind 6 Client and/or Server

To resolve this issue a new r6aux.dll library needs to be placed on your system.

< Download Now  Size : 86.3 KB (88,453 bytes)

For x86 / 32bit systems extract the downloaded file to %WINDIR%\SYSTEM32 (overwriting the existing r6aux.dll file).

For x64 / 64bit systems extract the downloaded file to %WINDIR%\SysWOW64 (overwriting the existing r6aux.dll file).

Solution for machines with RecFind 6 Server

In addition to the above RecFind 6 Client solution, machines with the RecFind 6 Server will also need a new r6aux.dll in the ThumbNailService folder.

For x86 / 32 bit server installations, extract the above downloaded file to  %ProgramFiles%\RecFind 6\Services\ThumbNailService folder (overwriting the existing r6aux.dll file).

For x64 / 64 bit server installations, download the file below and extract this file to your %ProgramFiles(x86)%\RecFind 6\Services\ThumbNailService folder (overwriting the existing r6aux.dll file). Note: Only this version of the r6aux.dll file should only be placed in the ThumbNailService, the other version is still to be used in the SysWOW64 folder.

< Download Now  Size : 77.8 KB (79,720 bytes)

Solution for installing RecFind 6 on a machine with Windows 7 SP1 / Windows 2008 R2 SP1

If you are installing the software for the first time on a machine with Windows 7 SP1 or Windows 2008 R2 SP1, the above steps must be performed before you run the SETUP.EXE. In the case of a RecFind 6 Server installation you will need to manually create the %ProgramFiles%\RecFind 6\Services\ThumbNailService or %ProgramFiles(x86)%\RecFind 6\Services\ThumbNailService folder and place the r6aux.dll file in the folder.

Applies to

All RecFind 6 components, up to and including version 2.3.

The above solution is included in RecFind 6 v2.4.

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