Testimonials

Don't take our word for it...here's what our customers have to say..

Feedback from: Sue-Ann, Corporate Records Manager for the Emergency Services Telecommunications Authority (ESTA) of Victoria about RecFind 6

"We chose RecFind 6 because of its ease-of-use, streamlined document capture capabilities and high degree of configurability."

Feedback from: Ashley from the NSW (Australia) Department of Health about RecFind 6 and their Immunisation Image Library solution

"The Knowledgeone RecFind system greatly exceeds the requirements we specified in our RFQ for scanning and data entry services. The system allows a level of searching, viewing, editing and reporting unlike other systems that we have seen to date, and beyond the expectations we had for this project. The simple fact that your system provides a screen view of the immunisation record alongside the captured data not only improves our processes but is, in my opinion, the perfect solution for the electronic capture of information from hard copy health records. The system modifications, support and training you have provided to date have extended our ability to interrogate the data, perform quality assurance and understand the workings of RecFind in a very short period of time."

"While there is still a lot of work to do, I am very excited about further exploring the extended functionality you can provide through RecFind and look forward to working with Knowledgeone in the future."

Feedback from: Jeannette from the NSW (Australia) Nurses Association (Union) about our support for RecFind 6

"I wanted to take this opportunity to let you know that since NSWNA has commenced using RecFind 6 your Help Desk Team have been absolutely fantastic and VERY patient.

It is because of their willingness and knowledge that NSWNA has progressed with using the new version.

Personally, I was very nervous about the conversion, but have found I have been pleasantly surprised by the numerous changes that have been made to improve the processes. I have also received a number of positive comments from staff.

While there are obviously some really difficult areas in the DRM your Team takes the time to talk you through the procedure, if not live streaming and doing it for you."

Feedback from: Linda from the Alberta (Canada) College of Pharmacists about our support for RecFind

"I must say that it has been a great pleasure working with Greg and Michael from K1Corp. The service that I have received from Michael in support has been superb. Not only does he respond quickly, his patience and perseverance keep us up and running. He is certainly a great steward for K1Corp."

"And you know how much we love Greg (from training) up here. There is no question he cannot find an answer for!"

Feedback from: Chris of Macedon Ranges Shire Council about Knowledgeone Corporation's support

"This isn't the first time I have received first class support from Knowledgeone Corp. I deal with a lot of vendors and I was so impressed with the expert solutions and professional service I received from Linda and Michael. Its unusual to find this level of service because it is not easy. It takes extra effort and that's what I appreciate the most."

"Thank you so much for your help - I think this is the best response I have ever had from anyone - screen shots and concise instructions - you are the man - brilliant - I am very grateful for your expert help."

"I am so grateful to you for your wonderful service. Again, thank you for your first class service and support - you're brilliant!."

Feedback from: Justine of the Wyndham City Council about Knowledgeone Corporation's support

"Just a brief note to say thanks for helping me out on Friday night with our conversion issues. Thanks so much for staying back. Your helpful manner was much appreciated."

Feedback from: Kelly of the University of the Sunshine Coast about Knowledgeone Corporation's support

"We wish to convey our appreciation for the assistance provided by Greg during our live conversion to RecFind 6. Greg's exceptional knowledge of the RecFind product combined with his IT skills and records management knowledge made him an essential addition to our team in executing the RecFind 6 upgrade."

"RecFind 6 has allowed us much more flexibility to tailor the system to suit the University's needs."

"RecFind 6 has much improved searching and reporting functions (over RecFind 5)."

"RecFind 6 allows you to manoeuvre through the processes without closing out of screens or switching between screens."

"Colorbar labelling has made the physical file creation process a lot more efficient."

Feedback from: John of Bombala Council about Knowledgeone Corporation's support

"I would like to particularly commend Michael for his responsiveness. The entire support team has been very quick in responding to our problems. I wish our other IT providers would give the same level of support as you guys have. Well done!!"

Feedback from: Melanie of Teachers Credit Union about Knowledgeone Corporation's support and RecFind 6

"All good comments from our end. Some comments from other staff - "We can now accurately track and locate documentation" and "RecFind 6 is very user friendly and will reduce the time it takes to complete an audit""

Feedback from: Gulay of Wyndham City Council about Knowledgeone Corporation's support

"The importing of Building boxes is easy to use and working just fine. I just wanted to say a big thankyou for all your help with this. I appreciate your efforts."

Feedback from: A. Courtney about Knowledgeone Corporation's support

"Thanks so much again for all your help. You guys have the best support I've ever come across in any IT company. And that's saying something because I was in IT for a long time before I moved to Tasmania and went into records."

Feedback from: A. Courtney about Knowledgeone ^K1

"All the managers are happy (some extremely so) with the product.

The users are stoked at how easy it is to use and learn. The secretaries are logging their documents flat out because after they'd done a few they said it's just so easy to use.

So I can't thank you guys enough for all the support that you've given me/our site. I know you've gone over and above your calls of duty for us and I just wanted you to know how much we appreciate it (well I do anyway). It's paid off in spades. So from the bottom of this little ladies heart - thank you, thank you, thank you. You're worth your weight in gold"!!

Feedback from: B. Brown

"We use K1 and the wonderful Clone feature to consistently process incoming records for thirty-seven departments at an extremely productive rate".

"I can see K1 as being able to assist our County with managing information within our Human Resources, Help Desk and Countywide Email systems. Since I have built the records management personality of K1, I would like to build a Human Resources database within K1 so our Human Resources department can eventually become paperless while at the same time being able to work more efficiently. Also, we have an ever increasing problem with our users not managing their email accounts because they say they don’t know how to determine retention. This is where I believe K1 can help our users within classifying emails so we can manage that information better. We have new legislation here in the US, House Bill 9 and E-Discovery that will be forcing local governments into better records management practices. It isn’t just about managing the paper records anymore, it is about managing information. We do have a help desk that does have a system for processing their requests, but it is quite generic and I know K1 would streamline their processes".

"Training is an ease with K1. I walked through the manual one time with each user for the search function and that was all it took. K1 is so easy to use that the end users didn’t need to even reference the manual after that for search and retrieval of their vouchers".
 

Feedback from: N. Prins

"I would also like to thank the support team for their excellent support over the last year or so when I've been the main departmental contact. I have been really pleased with the promptness and helpfulness of the email support".
 

Feedback on K1 Corp Training - Which topics did you find most useful?

Feedback from: J. Anson

"All, because I knew nothing - great to be able to access documents etc, easily".

Feedback from: C. Rootsey

"Workflow, Indexing because we aren’t using it properly + HSSM RecScan".

Feedback from: E. Francis

"Resubmitting, file maintenance & global searching, as I wasn’t fully aware what these functions did and how they could make my job easier."

Feedback from:  L. Brennan

"There was no particular topic as RecFind is a new concept to me: the coverage of the training however was most useful and delivered extremely well".

Feedback from: Anon

"Every topic covered in RecFind, I found to be most useful. I was looking forward to learning Reporting & Audit Trail and I am quite pleased with the knowledge gained".

What did you enjoy most about the training?

Feedback from: M. Buckely

"Hands on, you do what you are learning straight away".

Feedback from: J. Mooney

"Opened my eyes as to how much RecFind is capable of and more uses than I knew about".

Feedback from: Anon

"It was a lively & energetic presentation. I learnt new features of RecFind EDM and some shortcuts to use to make using RecFind more efficient".

Feedback from: T. Schneider

"Great presenter. Direct and to the point and kept things moving along well".

Feedback from: L. Brennan

"Greg motivated the attendees (including myself) to make changes at our company through the delivery of the training and increased our understanding of what changes can benefit the business. Greg’s delivery also made the topics enjoyable and the course (RecFind Administrator) was easy to follow".